Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Yes, we offer free shipping for large for Australian orders over $50
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Warranty & Refunds
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Due to the nature of our products we do not accept returns unless the item is deemed faulty.
Products
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We are so excited for you to own your first Ilo vibe! Intimate toys are such a fun way to dive into exploration of pleasure. We recommend reading our blogs for an informative way to find the vibe to suit all of your pleasurable needs.
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The Ilo Duo is splash-proof for cleaning, but do not submerge this product for more then 15 seconds underwater. The rest of our collection is 100% waterproof. Get playful and take your toys into the shower, or bath!
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We reuse our bottles as small flower vases and our jars to store homemade face scrubs. Our favourite homemade face scrubs are made by combining 1x tablespoon of brown sugar with 1x tablespoon of raw honey! If you do not wish to repurpose your bottle, please remove the label and recycle with the lid attached.
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The Ilo Egg has a flat and targeted shape that contours the body. It can be used with your partner to stimulate each other's zones and also during intimate moments as it nestles in between bodies nicely. We also recommend using lube ALWAYS.
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The Melt Massage Candle has been specifically designed with the ingredients of shea butter, soy wax, coconut oil & olive oil. These ingredients have a low melting temperature therefore heating to a safe point to be poured directly onto the skin. Please make sure that the candle is blown out before usage.
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We are well known for our iconic Duo. As stated by Mamamia Australia "the best thing I've ever felt"..
