Shipping & Delivery
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Everything ships in plain, unbranded packaging. There's no mention of Ilo or what's inside on the outside of the parcel, just your name and address.
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Yes, we offer free shipping for large for Australian orders over $100
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
Yes. Enter your Parcel Locker or PO Box as the delivery address at checkout.
Warranty & Refunds
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects for 2 years.
The guarantee covers any manufacturing, design, or material defect.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Due to the nature of our products we do not accept returns unless the item is deemed faulty.
Products
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Ilo is independently owned by two women in their twenties, based in Margaret River.
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Our lubricants, oils and body care are made in Margaret River, Western Australia.
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Duo charges in 1 hour and runs for 2. Egg charges in 2 hours and runs for 1.5. Pulse charges in 2 hours and runs for 3.
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Medical-grade silicone is non-porous, so it doesn't harbour bacteria and contains no phthalates. Porous materials can't be sterilised properly, which is why we don't use them.
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Belly Oil is made for pregnancy and postpartum, using plant-based ingredients. As with any product during pregnancy, check the ingredient list and speak to your midwife or doctor if you're unsure.
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Wash before and after use with our Intimate Wash and warm water, then dry fully. The Egg is fully waterproof; the Duo is splash-proof, so don't submerge it.
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Our Water-Based Lubricant is pH balanced to sit comfortably with the body's natural range.
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Yes, both work with silicone devices.
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Water-based is the everyday choice, it works with condoms and silicone toys and washes off easily. Balm is richer and longer-lasting, and doubles as a vulva mask, but isn't condom compatible. Many people keep both.
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Our Water-Based Lubricant is safe with latex and polyisoprene condoms. Our Balm Lubricant is oil-based, and oils can weaken latex, so don't use it with condoms.
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We are so excited for you to own your first Ilo vibrator! Sex toys are such a fun way to dive into exploration of self-pleasure. We recommend completing our quiz 'which vibrator is right for me?' for an informative way to find the vibrator to suit all of your pleasurable needs.
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The Ilo Duo is splash-proof for cleaning, but do not submerge this product for more then 15 seconds underwater. The rest of our collection is 100% waterproof. Get playful and take your toys into the shower, or bath!
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We reuse our bottles as small flower vases and our jars to store homemade face scrubs. Our favourite homemade face scrubs are made by combining 1x tablespoon of brown sugar with 1x tablespoon of raw honey! If you do not wish to repurpose your bottle, please remove the label and recycle with the lid attached.
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The Ilo Egg has a flat and targeted shape that contours the body. It can be used with your partner to stimulate each other's erogenous zones and also during intercourse and stimulating the clitoris as it nestles in between bodies nicely. We also recommend using lube ALWAYS.
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The Melt Massage Candle has been specifically designed with the ingredients of shea butter, soy wax, coconut oil & olive oil. These ingredients have a low melting temperature therefore heating to a safe point to be poured directly onto the skin. Please make sure that the candle is blown out before usage.
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We are well known for our iconic Duo. As stated by Mamamia Australia "it mimics the feeling of oral sex"
Take our quiz to see which one is best suited to you: here
